For more than a decade, I have been working with terrific clients in health care, retail, entertainment and the public sector to design award-winning systems that enable collaboration, triage and data analysis. My expertise includes technology strategy, platform architecture/infrastructure, identity and privacy management and emerging technology. I’m happiest when I can help clients create solutions that enhance their business performance. While technology often enables me, big success is ultimately comprised of hundreds of small victories that emerge from conversations shared with clients, peers and vendors. I am tenacious, have an insatiable hunger for knowledge, and adore sharing my sense of excitement about what is possible.

• Designed and managed deployment of technology infrastructure supporting more than a million end users
• Led consolidation, capacity planning, standards development (ITIL/ITSM) and disaster-recovery/business continuity planning within heterogeneous IT environments
• Managed multiple complex projects through all phases of the life cycle, including budgeting, project planning, and issue/risks identification and mitigation
• Recruited and managed high-performing teams up to 30 members
• Helped grow existing accounts to more than $6M in annual billings
• Boosted organizational profile by publishing magazine articles and speaking publicly on topics such as enterprise mobility, web services and the design of ICT organizations

Engagement Summary: The retail stores division of this global media and entertainment conglomerate engaged Deloitte to assist with coordination of design and implementation its new retail store concept.

I worked with the client’s retail stores division to coordinate and manage activities across the guest experience, marketing, store operations, IT, software development, and design and construction work streams. My focus was to deliver practical solutions to operational and technical challenges that surfaced during roll-out of new retail stores that incorporated an array of immersive technology experiences built upon Macs, iPads, RFID readers and touch screen displays.

In this role, I developed and managed a project plan that tracked activities across the client, contractor and vendor teams within North America and Europe. I also oversaw design of the operational support model, definition of team roles, delivery of weekly briefings to executive leadership, and support of ongoing discussions related to vendor selection, contract pricing and tax treatment for international procurement.

Engagement Summary: Accenture was engaged by this Canadian life-insurer to assist with the post-merger integration of IT infrastructure.

With peers from the strategy and insurance practices, I led the infrastructure integration workstream at this large Canadian life insurer. As part of the engagement, I managed client IT staff through assessment and planning for Day 1, and integration planning and roadmap development for the next 18 months. During the project, I developed tools that helped technical staff articulate their day-to-day tasks, and identified opportunities to use virtualization to streamline the migration, and simultaneously consolidate and simplify their technology environment.

Engagement Summary: This large Canadian electrical utility sought assistance support with an IT transformation focused on storage cost reduction, agility and “greening” IT operations.

I managed a team of six through planning, design and implementation of an enterprise storage virtualization project based on the NetApp v-Series platform. The work included IT skill assessments and remediation recommendations, as well as new governance mechanisms for managing demand and allocation of enterprise IT resources. The new storage platform resulted in savings of more than 16TB of storage, and shrunk SAP test environment provisioning from a 2-day to a 2-hour procedure. The engagement delivered capital and operational cost savings, lowered the client's environmental impact, enhanced the agility of the IT organization, and laid the foundation for their next-generation data centre.

Engagement Summary: The Pennsylvania Department of Health chose Deloitte to lead an ambitious project to integrate its myriad disease reporting and surveillance systems into a single, web-based solution.

I led design, development and deployment of Pennsylvania's online disease reporting and surveillance software, PA-NEDSS. The system integrated the state's myriad public health tools into a single, web-based solution and continues to garner attention as one of the country's most complete disease reporting and surveillance systems.

In this role, I recruited, interviewed and hired nearly all members of the technical team, managed project schedules, wrote substantial portions of the software, and orchestrated delivery of components from various vendor teams: Microsoft Consulting Services (Public Key Infrastructure), Carnegie Mellon University Software Engineering Institute (data modeling) and ESRI (GIS components).

Engagement Summary: This $13 billion health care insurer engaged Deloitte to help minimize production problems stemming from inefficient processes; to add consistency and standardization to the tools used during the application development lifecycle; and, to enhance controls that govern the migration, packaging and promotion of software through the environments from development to production.

Using best practices from CMMI, I led a team through analysis of the current software configuration management practices across the organization’s multi-platform environment. Following analysis of the current state, the team worked with the client to develop a future-state architecture, and to create a road map that established short term and strategic goals for configuration management environment, and led to more predictable and consistent outcomes during large software development projects.

Engagement Summary: This leading retail grocer acquired the Northern California and Nevada operations of Albertsons, doubling in size to approximately 260 stores and $5 billion in annual revenues. Deloitte was retained to assist with many components of the post-merger integration and transformation.

I led the client’s IT organization through upgrades to pricing, HR and finance applications, and refreshed the enterprise Windows and Novell environments. The team also added VMware and SAN capacity, quadrupled the size of Citrix farm and sourced and specified the necessary upgrades to the disaster recovery facility. During the engagement, I also assisted with design of the IT operating model, identification of skill and capability gaps, and development of the training materials that supported new employee orientation.

Engagement Summary: This video games titan engaged Deloitte to help simplify its global ERP platform, and develop a consolidation roadmap to simplify the IT landscape and reduce operational costs.

Working with peers from Deloitte's Enterprise Applications group and members of the client’s enterprise architecture team, Harley led design of a consolidation initiative to collapse five globally distributed instances of Oracle Applications into a single global master. As part of a broad cost-reduction program, the engagement included IT consolidation related to enterprise messaging, and hosting services in support of the client’s rapidly growing online gaming environment.

Engagement Summary: The Pennsylvania Department of Labor and Industry selected Deloitte to help it implement CWDS: the Comprehensive Workforce Development System. CWDS was designed to enhance employer competitiveness and innovation, while preparing Pennsylvanians for new careers in higher-wage jobs.

Working directly with the CIO of the Pennsylvania Department of Labour and Industry, I led enterprise architecture consolidation and helped align the technology platforms upon which more than $150 million of system modernization activities were being delivered. Key among this consolidation was the establishment of an Enterprise Identity and Access Management framework that spanned two large agencies and supported more than 2 million users.

My pioneering work resulted in more than $2 million in direct savings, a service-oriented platform to support future modernization initiatives and recognition by the Computerworld Laureate program as an extraordinary example of information technology being employed in a government setting.

Engagement Summary: The Centers for Disease Control and Prevention (CDC) selected Deloitte to help it implement PEMS: the Program Evaluation and Monitoring System. This software assists the CDC in measuring efficacy of its HIV/AIDS intervention and prevention efforts.

Supported by a team of ten, I was responsible for system security, capacity planning and infrastructure design related to CDC's national HIV/AIDS program evaluation and monitoring system (PEMS). My security responsibilities included application vulnerability testing with Watchfire AppScan, and guiding PEMS through the Certification and Accreditation process required by all federal information systems (NIST SP 800-37).

As part of the role, I was responsible for hiring and managing Deloitte and subcontract resources who comprised the technical, production support and help desk teams. I worked closely with the development team to recommend and design software to secure the privacy of data during the information gathering process, and to migrate code through staging, training, production support and training environments for each release. I also led performance testing and capacity planning activities, and design of the hosting platform from caching Web servers to SAN storage for the database cluster.

Joining a cadre of other technophiles excited about this startup, I developed a 24×7 data center solution, drafted SLAs, authored an enterprise security policy and developed a comprehensive disaster-recovery plan. I also implemented SNMP monitoring of all network devices, wrote substantial sections of the back-end software and worked with corporate partners to develop an OEM appliance based on BeOS.

As a member of the professional services organization, I implemented Manugistics software for clients including iMotors.com, Merial, Goodyear, Lexmark, Pfizer and Seiko/Epson. Each engagement called for different skills including system administration, software development and the design and delivery of technical training. My flexibility, rapid learning and affable nature made me a trusted advisor to clients and a frequently consulted member of the professional services team. The vignettes below represents two of my many successes.

• iMotors.com I designed, developed, and implemented a Perl-based suite of tools that used a distributed cluster of servers to collect and process more than 15GB (daily) of HTML from various Web sites. The HTML was cleaned and standardized using pattern matching algorithms before being loaded into a data warehouse, where it satisfied queries by customer-care agents.
• Merial I worked with a team at Merial to reduce factory scheduling time from 48 hours to just 2. As part of this engagement, I created Perl scripts to extract, transform and load data from the MRP system into NetWORKS Scheduling and provided advice to optimize application performance. Before leaving, I created and delivered a training program to ensure IT staff could maintain the system in my absence.

I hold a Master of Science in Management (MIS) and an Honours Bachelor of Commerce (MIS) from Queen’s University and Lakehead University, respectively. I graduated first in my class from Lakehead University and, during my senior year, placed first in the MIS category of the Queen's Inter Collegiate Business Competition.

Beyond my academic training, I hold an MCSE and have exposure to an array of technology including SiteMinder, Identity Manager, VMware, the Rational Suite, Mercury Quality Center, BEA WebLogic, JBoss, IIS, Active Directory (LDAP), Exchange Server and collaborative technology including blogs, wikis and enterprise content management systems. I also has experience creating ITIL reporting dashboards and developing stand-alone and Web-based software with .NET, Perl, PHP, JavaScript and XML technologies. For customers from the Fortune 500 to the US Government, I have designed and supported platforms running Oracle, SQL Server and MySQL on Linux, OS X and all versions of Windows.

I have published commercial and scholarly work on a variety of topics such as virtualization, enterprise mobility, web services, electronic social networks, open source software and the transformative impact of IT on organizational structures.

When not traveling – a part of the job I enjoy – I like tinkering with electronics and am an avid long-distance runner.